Return Policy

Returns can be initiated in the customer’s account in Orders. The customer has 30 days from the date the item is received to return the item.

Customers are responsible for return shipping. To be eligible for a refund, the item must be unused and in the same condition that it was received.

Refunds

Once a return is received and inspected, the customer will notified by email regarding the approval or rejection of the refund.

If the refund is approved, a credit will be applied to the original form of payment within 7 business days. Refund will be less the cost of the return shipping label. 

Late or missing refunds

If you haven’t received a refund, first check your bank or credit card company. Since there is often some processing time by these institutions, it may take some time before your refund is officially posted.

If you still haven’t received your refund, please contact us at SuperiorBowlingSupply@gmail.com.

Sale items

Any items marked final sale are not eligible for refund.

Damaged Ball Claims

For any damage claims, we require 4 images of the bowling ball – (1) the defected area, (2) the logo of the bowling ball, (3) the serial number of the ball, and (4) the box.

Exchanges

We do not offer exchanges. The customer must return the item and repurchase any additional merchandise separately.

Shipping returns

Customers are responsible for the return shipping cost. In order to initiate a return, please email us with your order number. We will provide you with a return shipping label. The cost of the label will be deducted from your refund.  The item must be returned in its original packaging, in a secure and protected shipping box.

Need help?

Contact us at SuperiorBowlingSupply@gmail.com for questions related to refunds and returns.